Account Manager
Reports To
Vice President
Hours
Open to full-time or part-time role (at least 20 hours per week)
Location
In-office, with the goal of working remotely 2 days per week once training goals have been satisfied. Exact schedule to be developed based on full-time or part-time agreement.
Compensation
Base pay (salary or hourly rate) for account management and business development work per week, paid on the last business day of each month.
Generous commission plan for sales-related activities. No quotas!
Additional Benefits
QSEHRA Health Insurance Reimbursement: The maximum amount as allowed by federal law to be paid in your monthly paycheck as health insurance reimbursement.
$50 monthly stipend to support the use of your personal cell phone for company business, including Slack, Monday.com, and 3CX apps.
$150 apparel stipend, once per year.
Coastline uniform apparel will be supplied.
Reviews / Bonuses
Base salary raises and commission increases are subject to reviews with leadership. Reviews occur every 6-months, or as needed.
Annual bonuses are awarded each December, untaxed, and are subject to company performance.
Paid Time Off
One paid hour each day for lunch.
A bank of 15 PTO days will be provided upon the start date. No accrual is necessary. Unused days do not roll over to the following year. Days can be used for any reason; no explanation is necessary. Advance notice for more than 2-days off in a row is required. More than 5 PTO days in a row will be considered on a case-by-case basis.
After 3-years with the company, bank of PTO will increase to 20 days.
11 paid company holidays include:
New Year’s Day
Martin Luther King Day
President's Day
Patriot's Day
Memorial Day
Independence Day
Labor Day
Indigenous Peoples' Day
Thanksgiving
Day after Thanksgiving
Christmas Day
Responsibilities
Account Management (60%)
Overall responsibility for client retention and proactively developing and maintaining ongoing relationships with clients.
Stays up-to-date and educated on industry trends and technologies and communicates to clients as appropriate.
Participates in team meetings, including 1 weekly required meeting, regularly utilizes team communication tools, such as Slack, and monitors incoming email to stay up-to-date with client needs and issues that may require attention.
Addresses any new/ongoing concerns with clients. Acts as the liaison between engineers and clients when appropriate.
Promptly replies to all client inquiries and ensures that other team members fulfill tasks related to clients in a timely fashion.
Completes quarterly satisfaction checks via phone, email, or in-person visits with all clients. Logs outcomes of that outreach in company CRM.
Strategizes opportunities to continually enhance support to our clients through new services, cost control, new technology, etc.
Takes notes and uses any resources necessary to stay “in the know” about clients’ accounts, ongoing projects, upcoming projects, other vendors they use, etc.
Answers support queue calls when all engineers are busy and logs a support ticket for their client.
Initiates project work by proposing work to the client and managing the process up to and including obtaining the client’s sign-off for the work, at which time the workflow passes to the Project Manager.
Sales (40%)
Actively prospects other leads and tracks tasks and progress regarding sales funnel.
Develops and executes sales plans including prospect identification, qualification, proposal development, proposal delivery, negotiation, and closing.
Utilizes tools such as LinkedIn and personal networks to find and research prospects.
Schedules and attends meetings with prospects to present proposals and provide an overview of our services.
Fields incoming client phone calls and emails for products and services.
Efficiently and effectively use the sales tools at the disposal of the team, including but not limited to Monday.com and Canva.
Communicates directly with prospects and clients alike as a subject matter expert on the details of various technologies, products, and services.